User Experience Lead/Creative Director
Experience People, Chicago, IL, USA

• Experience: 5-7 years
• Location: Chicago, IL, USA
• Status: Permanent Full Time
• Salary: Competitive
• Travel: No

Job Description

Lead a team building a credit card self-service account center (approximately 1 year engagement) to deliver a compelling and effective site that supports the client's business goals.

Job Responsibilities

• Leading initial requirements gathering, research, and concept development working with the client's extended team.
• Developing a vision for the new experience.
• Leading a team of information architects, art directors, writers, and front-end developers to realize the vision.
• Ensuring the quality of deliverables across all milestones and disciplines.
• Lead business development (from RFP to securing the work) as needed.
• Elevate the work through client consulting, team coaching and leading by example.
• Participate in building a best in breed team driven by a mix of quality, innovation, strategy and unfaltering execution - partnering with existing
• CDs and team members.
• Inspire the Creative/UX teams as well as the interdisciplinary teams involved in delivering user experience to develop benchmark solutions across multiple industries and verticals
• Career path guidance of multiple Creative/UX team members partnering with the Central Region Creative Director Staff.
• Partner with Executive Creative Director on driving a vision and culture for the Central Region Creative/UX staff.
• Insure and evolve Creative/UX Methodology working with/building on existing ones inside Central currently.

Required Qualifications

• Proven delivery in large, complex engagements (either in application design, e-commerce, self-service, or other transactional systems).
• Proven ability to develop large scale client relationships that were longer than a year and over 1m in fees.
• Ability to be both conceptual and strategic as well as hands-on and extremely detail-oriented.
• Proven delivery within a user-centered design process that includes user research and usability testing.
• Background in either Design, Content Strategy, Information Architecture,
• Interaction Design, Human Computer Interactions, Copywriting, or Front End Technology.
• Must be an articulate and compelling writer, understand brand, have a proven
• eye for art direction, and a proven ability to deliver on user experience design.
• Ability to plan out against a timeline, budget and complex series of projects/deliverables
• Proven long-term team building and management experience with teams larger than 3-5 people.
• Proven experiences working with Interdisciplinary skills (Technology,
• Project Management, Client Partners, Strategists).
• Humble, confident and fair. Focused on quality work with the good of the team, client and business in mind.
• Award winning work a plus.

Important Additional Information