Senior Manager Usability

As the Senior Manager Usability you will lead the usability teams in all customer-facing projects for North American Delivery and Corporate-wide initiatives.

Job Responsibilities

• Web Sites
• Focus on Staples.com, Quill.com, StaplesLink.com and BusinessDepot.com., as well as satellite sites such as StaplesEasyRebates.com,
• StaplesRewardsCenter.com, Online Circular and others currently in development Catalogs
• Primary focus on main catalogs of Staples, Contract, Quill and Business Depot, as well as seasonal catalogs and individual product line catalogs Marketing Materials
• Physical materials with a focus on pieces with calls to action or complex interaction interfaces, e.g., private label affinity card statements Taxonomy Refinement
• Indexes, nomenclature and hierarchies across web sites, catalogs, retail store signage
• In the context of the above, perform the following tasks:
• Lead usability resources on large-scale, multiple client projects by effectively managing time and budget
• Ensure that user needs are represented in the functional definition of each project
• Establish and apply best practices via primary and secondary research Keep a pulse on competitive forces and industry trends
• Ensure best practices are actively shared across business groups to create efficiencies and consistency for user
• Research Execution: Usability study creation and execution:
• Work closely with business partners to create research protocols for high-visibility, strategic projects
• Identify segmentation, as well as user and business goals. Also create qualitative and quantitative success criteria definition
• Conduct testing with participants; aggregate insights and structure into findings document
• Present findings to cross-functional group of senior leaders
• Work with creative team to redesign pages or flows based on test findings Staff Management Internal:
• Supervise an initial staff of four Usability Associates
• Establish day-to-day and long-range objectives for each associate
• Monitor associates against goals and address performance issues
• Motivate each to question convention, execute flawlessly, maintain entrepreneurial flair and strive for excellence

External:

• Manage agency and independent consultant relationships
• When contract workers are necessary, manage the overall agency relationship including the budget, contracts, and performance issues

Qualifications

• Minimum MS degree in Human Factors, Cognitive Psychology or related discipline required
• Minimum 8 years of usability experience in a corporate or consulting environment required
• Must be a strong leader with deep user experience background across multi-mediums in large corporate retail setting
• Experience managing a user experience or usability group at a large corporation;
• Must understand how to navigate a matrix organization and be skilled in assertive diplomacy
• Keen ability to help define strategic goals of a customer-facing interfaces and the affect of user experience on business metrics
• Extensive experience in usability testing with demonstrated skill in conducting large-scale usability testing of ecommerce web sites and print materials; retail catalog experience a big plus Deep understanding of human behavior as demonstrated through professional and educational study
• Understanding of information architecture principles
• Approximately 10%-15% travel required
• This is a full time position for a major lient located in MA.
• This has a base salary, benefits and stock options.

Further Details

Contact Information

Please contact me at 508-265-3981 or rickm@rdsstaffing.com