Sr. User Experience Researcher
eBay, Inc. San Jose, CA

Job Responsibilities

Responsible for planning and conducting user research, including methods such as: ethnographic field studies, usability studies, benchmark studies, competitive evaluations, participatory design sessions, user surveys, heuristic evaluations, and similar approaches.

• Provide insight and vision to the team based on researching user needs. Convert research findings into actionable results.
• Work closely with interaction designers, visual designers, product managers, marketing, engineers, and other user experience researchers to define and improve the user experience for the eBay website.
• Synthesize research findings from other data sources (including market research and data mining) into meaningful recommendations and actionable items.
• Understand the business needs, while researching the needs of the user, in order to create solutions and opportunities for the business unit.
• Effectively interface with executives (including VPs, Directors, and Design Managers).

Qualifications

Bachelor's degree in Anthropology, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or related field (or equivalent experience)

• Master's degree or Ph.D. preferred.
• At least 5 years experience in conducting user experience research using a wide variety of research methods. Experience working with high-traffic consumer websites and e-commerce sites is preferred.
• Experience researching user needs throughout the entire product development cycle: Must be skilled at conducting upfront research early in the product development process, with a proven record of informing the product direction and strategy.
• Training and experience conducting ethnographic field research applied to product development and design is a plus.
• Experience working within cross-functional teams and various levels of management.
• Able to develop creative approaches to researching complex user experience problems and can convey ideas in tangible form.
• Must be innovative, demonstrate an ability to "think out of the box", and think beyond what is asked for.
• Must be organized, able to act independently, and able to switch rapidly between different projects in a fast-paced and exciting environment.
• Excellent written and oral communication skills

To Apply

Please send your resume to: Marilyn Martin at mamartin@ebay.com
*****Please include a link to your online portfolio or samples of your work******